Inbound Call Centers
- Our inbound call center is able to manage any of your incoming phone calls, emails, and texts.
We serve customers by managing high volumes of incoming calls covered over a 24-hour period. Our comprehensive inbound call centers can promptly answer all your business emails, texts, and phone calls. Additionally, our highly trained professionals attend the phone calls, emails, or texts and provide an array of services.
Numerous organizations and companies usually manage inbound call center office if they have the personnel, or outsource this task to professionals so that they can focus on other important tasks. Outsourcing is useful because it helps reduce overhead costs such as office leases, staffing, and equipment.
Please take a look at some of the important information about our services below. Furthermore, guides and brochures are provided to show how businesses can maximize their efficiency by implementing these services.
Our company strongly believes in encouraging our associates to take an honest, efficient, and innovative approach. We look forward to building lasting relationships with clients who uphold the same standards for their businesses. Our comprehensive call center experience ensures strategies that are guaranteed to work for businesses across all types of industries.
Guides for Using Inbound Call Center Services
Business operations that require answering phone calls, emails, and texts can benefit from our inbound call center services. Outsourcing these responsibilities will help your business save a lot of time and money so that you can continue exceling your business to greater heights. We have curated a few guides that include examples on how inbound call centers can be used to strengthen your business.
Not Too Sure Where to Begin?
Our inbound call center offers services that include, but are not limited to, dispatching services, and customer support call handling. If you still have more questions, please contact us directly.
Services Include:
- Live Telephone, Medical Office, & Hotlines Answering
- Customer Service Call Handling
- Direct Response & Product Recall Support
- Help Desk Services
- Order Processing Services
- Virtual Receptionists
- Emergency & Disaster Response
- Dispatching Services
- And More
Telephone Answering & Dispatch
Our company offers a multitude of programs and services that can cater to your business’s needs, such as processing services and telephone call handling. Let us manage your daily and after-hour calls.
We can screen all your calls, and immediately handle those requiring immediate attention by text or email. In addition, we can phone you at another number to connect the incoming caller.
Allow us to manage your calls:
- When you’re preoccupied with another call
- When you’re out of the office
- After hours and on the weekends
- Or 24/7!
Oftentimes, we will gather responses for certain questions to help facilitate telephone calls, with messages forwarded to specific departments or associates based on the needs of the caller. Detailed call summary reports are delivered via email for your personal records.
All calls managed by our skilled team are recorded for quality control and training purposes. Also, the calls are made available to clients per their request.
Contact Base Outsourcing Today
Call us today or complete the webform below for a free consultation and estimate. Just call or send us an email and we will get back to you as soon as possible.